Requisition ID: 40062
Job Function/Category: Customer Services
Employment Type: Non-Exempt Full Time
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy
THIS IS AN INTEREST ONLY POSTING FOR CUSTOMER SERVICE ASSOCIATE POST 2001
This is an Interest ONLY posting. If a vacancy becomes available and you meet the minimum qualifications of the position, you may be contacted.
Sun, Mon, Tues 12:00 a.m. – 10:30 a.m. Wed 8:00 a.m. – 6:30 p.m.
Wed – Sat 12:00 a.m. – 10:30 a.m.
Sun, Mon, Tue, Fri, Sat 8:00 a.m. – 4:30 p.m
Sun, Mon, Tue, Wed, Sat 8:00 a.m. – 4:30 p.m.
Sun, Mon, Tue, Fri, Sat 9:00 a.m. – 5:30 p.m.
Sun, Mon, Tue, Wed, Sat 12:00 p.m. – 8:30 p.m.
Sun, Mon, Thu, Fri, Sat 3:30 p.m. – 12:00 a.m.
Sun, Mon, Tue, Wed, Sat 3:30 p.m. – 12:00 a.m.
Sun, Mon, Tue, Fri, Sat 3:30 p.m. – 12:00 a.m.
Mon - Fri 3:30 p.m. – 12:00 a.m.
Mon – Fri 12:00 p.m. – 8:30 p.m.
Job Description (Responsibilities):
Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
Required Skills (Knowledge and Experience Required):
In addition to possessing the qualifications for this position, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company’s Emergency Restoration Program as may be required.
Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.
As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process
Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved hiring decision