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Company Name:
Approximate Salary:
Not Specified
Location:
Madison, Wisconsin
Country:
United States
Industry:
Analyst - Information Technology
Position type:
Full Time
Experience level:
5+ years
Education level:
Bachelor's Degree

Senior CIS Implementation Consultant

Senior CIS Implementation Consultant (Any US location)

Looking for experienced utility customer service candidates with operational or technical knowledge of any Customer Information Systems (CIS). Travel is required (80%), consequently location of candidate does not matter.

The Senior CIS Implementation Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, the Senior CIS Implementation Consultant will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle.

Responsibilities:

  • Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
  • Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product. Train users in system set up, administration and maintenance
  • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
  • Understand clients' business processes and configure applications based on business needs and accepted best practices.
  • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
  • Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care.
  • Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
  • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
  • Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
  • Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Desired Competencies:

  • Knowledge of utility customer (meter to cash) life cycle.
  • Knowledge of a utility Customer Information System (CIS) processes and functionality
  • Experience in system configuration helpful
  • Problem solving, critical thinking and analytical skills
  • Problem solving, critical thinking and analytical skills
  • Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
  • Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization
  • Experience working with both business and IT groups
  • Knowledge of SQL is helpful
  • Must be able to successfully manage and complete multiple tasks within deadlines
  • Self-motivated, passionate, empathetic, approachable
  • Bachelor's Degree in Business, Computer Science, Business Technology Management, or Management Information Systems preferred
  • Must be able to travel up 80% of the time within North America
  • Minimum of 4 years of experience in providing software implementation to the utility sector

Key Relationships:

Reporting to: Director, Professional Services

Works Closely with: Operations Group, Key Clients, and R&D

Cayenta Overview:

Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS (Customer Information System) and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

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