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Orlando Utilities Commission logo
Company Name:
Approximate Salary:
Not Specified
Location:
Orlando, Florida
Country:
United States
Industry:
Customer Service - General
Position type:
Full Time
Experience level:
5+ years
Education level:
Bachelor's Degree

Sr. Account Representative

Sr Account Representative 

 We are seeking an individual for a Regular position as a Sr Account Representative in the Large Customer Accounts Division.

Job Purpose: 

Serve as liaison to OUC’s key major commercial accounts and large commercial accounts, providing recommendations of service options, addressing and coordinating all energy-related services offerings. Establish and maintain personalized customer-focused relationships to support account issues and needs, provide technical assistance, and facilitate account project and business opportunities related to OUC services and programs.   

Primary Functions: 

  • Establish and maintain positive relationships and advocacy with OUC’s major commercial and strategic accounts; relevant industry and community stakeholders; proactively assess account needs through consistent direct customer contact (i.e. calls, site visits, written correspondence, presentations), and meeting facilitation while responding expeditiously to problems; 

  • Analyze customer operations, consumption data and billing history to identify trends; advise customers on potential rate impacts, technical solutions, causes of high consumption/demand, and beneficial OUC programs, services, and technologies; provide energy efficiency recommendations;

  • Respond to inquiries and proactively report causes of power and water quality events; coordinate any necessary follow-up communication and information necessary to assist in resolving issues related to the events; maintain documentation of customer interactions; 

  • Identify opportunities for promotion of OUC services (i.e. lighting, chilled water, EV charging stations, etc.) with both existing and future/new development accounts;

  • Conduct financial analysis of proposed projects; prepare proposals; and negotiate related agreements/contracts; prepare and process contract documentation; follow-up to ensure timely delivery of services and proper billing;

  • Assists in identifying new business development opportunities and enhancement of existing OUC services through marinating a thorough knowledge of related business, technology, and regulatory issues;

  • Work with developers and contractors to support services provided to commercial customers;

  • Attend trade and professional association meetings and other events; to represent OUC and obtaining business development intelligence;

  • Stay current on industry competition, market segment trends, new/upcoming technology, and regulatory and legal issues pertaining to OUC’s large/strategic commercial customers;

  • Provide leadership and guidance to other team members and support personnel; 

  • Frequent face-to-face interaction with large, key customer account customers and resolving issues; 

  • Perform other duties as assigned. 

Technical Requirements: 

  • Working knowledge of all, but not limited to, the following:
    • Electric & water distribution metering infrastructure;
    • Commercial and industrial energy and water efficiency measures and technology;
    • Customer energy and water use purposes, capacity requirements, and rate structures
    • PSERM/CC&B;
    • OUC utility infrastructure serving the customer;
    • Electric and water distribution and metering infrastructure;
    • Commercial and industrial facilities including applicable energy and water efficiency measures and technologies;
    • Analyzing and presenting sustainability offerings;
    • Drafting service contracts and agreements;
    • Customer energy and water use purposes, capacity requirements, and rate structures;
  • Excellent verbal and written communication skills; and listening skills
  • Ability to work after normal work hours, weekends, holidays; occasional travel and attendance of functions after normal working hours;
  • Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages;
  • Ability to use Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, etc.);
  • Ability to use standard office equipment (telephone, computer, copier, etc.); 

Education/ Certification/ Years of Experience Requirements: 

  • Bachelor’s degree in Business, Engineering, or related technical field, from an accredited college or university;

  • A minimum of five (5) years of commercial customer service experience to include:

    • A minimum of three (3) years of key account representative experience consisting of large commercial and industrial customers/accounts;

  • Certifications for at least one (1) of the following is preferred:   

    • Association of Energy Engineers (AEE), Certified Business Energy Professional (BEP) or Certified Energy Manager (CEM), or Certified Demand Side Manager (CDSM), or U.S. Green Building Council LEED Accredited Professional (LEED AP), or LEED Green Associate (LEED GA);

  • Must complete within eighteen (18) months of employment:

    • Candidates with LEED AP, LEED GA, or AEE BEP must achieve AEE Certified Energy Manager (CEM) or Demand Side Manager (CDSM) certification

  • Must complete within one (1) year of employment:

    • Candidates with CEM, CDSM, BEP, or LEED GA certification must achieve USGBC LEED AP certification;

    • Achieve APPA Key Accounts certification 

 

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