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Company Name:
Approximate Salary:
Not Specified
Charlotte, North Carolina
United States
Management - Other
Position type:
Full Time
Experience level:
5+ years
Education level:
Bachelor's Degree

Program Manager, Critical Infrastructure Protection

The electric grid is vital to our everyday lives. It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances. SERC’s mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future. To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid. Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid. These key partnerships make our work more informed, pragmatic, responsive, and impactful. 

The Program Manager, Critical Infrastructure Protection is responsible for providing leadership, project management, technical expertise, and analysis in support of SERC initiatives to assist members and registered entities to promote the security and the reliability of the Bulk Power System. Many of the Department’s deliverables are completed by leading subject matter experts from the SERC registered entities through the SERC stakeholder/standing committee structure. DUTIES AND RESPONSIBILITIES: 

  • Provide direct leadership and managerial guidance for SERC stakeholder and committee efforts and in addition, participate in other FERC, NERC and ERO-level committees, work groups, and task forces (ex: SERC’s inter-regional study groups) as assigned.
  • Manage multiple simultaneous complex projects and manage needed procurement processes.
  • Participate in program strategic visioning efforts and support implementation plans.
  • Develop relationships with neighboring regional entities to establish coordination efforts and improve existing processes.
  • Provide technical and analytical support to SERC technical committees to include providing support in the development and maintenance of technical committee documents
  • Monitor FERC and NERC activities to provide prompt notification to SERC staff and stakeholders of emerging issues.
  • Develop summary reports for SERC Board of Director meetings.
  • Schedule and facilitate development of comments by members on NERC Reliability Standards during the standards development process.
  • Maintain relationships with internal and external stakeholders.
  • Provide support for the development of SERC Technical Committee Documents.
  • Maintain Reliability Risk Portfolio for technical committees.
  • Develop and maintain a three year work plan for the technical committee.
  • Performs other duties and responsibilities, as directed. 

Critical Infrastructure Protection 

  • Monitor and manage internal physical and cyber security program.
  • Monitor security threat intelligence information from various sources to include the NERC Electricity Information Sharing and Analysis Center (E-ISAC), InfraGard, US-CERT and state fusion centers
  • Ability to obtain and maintain a Department of Homeland Security secret clearance.
  • Maintain three year work plan for Critical Infrastructure Protection Committee (CIPC).
  • Monitor NERC Alerts that are issued and assist SERC registered entities to ensure timely response 


  • Bachelor’s degree in a technical field with preference for Power Engineering. An equivalent combination of education and experience is acceptable.
  • Master’s degree in related field preferred.
  • Minimum ten (10) years of experience in the electric utility industry.
  • Professional Engineer (PE) license, Certified Protection Professional (CPP) or Certified Information Systems Security Professional (CISSP) or other professional certifications preferred.
  • Knowledge of project management skills preferred.
  • Demonstrated experience in developing policies, procedures and processes.
  • Working knowledge of electric power systems.
  • Working knowledge of Electric Reliability Organization (ERO) regulatory model.
  • Excellent oral and written (technical writing) communication skills, including the ability to work effectively with others both inside and outside the organization.
  • Attention to detail aptitude.
  • Ability to demonstrate logical analytical thinking leading to sensible conclusions from data gathering.
  • Ability to be self-directed and exercise independent and insightful judgment.
  • Demonstrated multi-tasking and problem solving skills.
  • Solid computer skills, including proficiency with Microsoft Office (i.e. SharePoint, Microsoft Project, etc.)
  • Strong organizational skills and the ability to self-prioritize work assignments for the best interests of the company.
  • Ability to execute work effectively with little day-to-day direction.
  • Demonstrated abilities regarding conflict avoidance, resolution and problem solving.
  • Bulk Electric System experience,(i.e. performing transmission operations and/or planning studies, etc.).
  • Maintain detailed knowledge of associated NERC Reliability Standards. 


The salary range for this position is DOE. We offer a generous PTO package; paid holidays; medical, dental, vision, life, short-term and long-term disability insurance, and a 401(k) plan with an organization match.

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