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Company Name:
Approximate Salary:
Not Specified
Location:
West Columbia, TX, Texas
Country:
United States
Industry:
Technician
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
High School or equivalent
Reference Number
6086270
ID
202067
Job Title:
AMS SERVICE TECHNICIAN I or II

AMS SERVICE TECHNICIAN I or II

 

Texas New Mexico Power


Job Title: AMS SERVICE TECHNICIAN I & II

 

Job ID: 6086270
Date: 12/18/2018
Location: TNP, West Columbia, TX

POSTING DEADLINE 

Applications must be submitted by December 26th, 2018.

 

This is a series post. The successful candidate will be hired in the appropriate job level based on education and/or experience.

 


DEPARTMENT 

Department: Brazos Operations Coord

JOB DESCRIPTION 

 

AMS SERVICE TECHNICIAN I

SUMMARY:

Under direct supervision assists with performing a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, which may include servicing customer appliances and provide quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the guidance of AMS Tech II, collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service

Assist with analyzing meter premise location for signs of meter tampering and theft of service

Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed

Assists with the completion of meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes

Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy

May be required to provide general assistance in any department and or function, such as Line Spotting, Meter Reading and Credit/Collections, as needed

Prepares and completes reports related to the performance of assigned duties, such as Damage Reports, and related system reports

COMPETENCIES:

Basic knowledge of electrical theory and proper meter testing techniques

Knowledge of corporate safety procedures and proper use of all personal protective equipment

Basic knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market

Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor

Ability to troubleshoot and repair various appliances

Ability to analyze and resolve complex, meter, service, repair and installation problems

Ability to operate various tools and equipment related to service work

Ability to work in difficult positions outside, inside and under structures

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

Ability to recognize the different types of AMS and Non AMS meters and be able to match the proper meter with the proper service voltage.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High School diploma or GED with three to five years of related experience, or equivalent combination of education and/or experience related to the discipline

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a current, legally valid driver's license and meet the Company's driving record requirements

PHYSICAL DEMANDS:

Ability to regularly use hands to finger, handle, feel and reach with hands and arms. Required to frequently stand and walk and occasionally sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move objects up to 50 pounds. Colored vision is required. Duties require regular use of computers, safe operation of a motor vehicle and the use of electrical test equipment.

WORK ENVIRONMENT:

Typical work environment is outside.

JOB DESCRIPTION 

 

AMS SERVICE TECHNICIAN II

SUMMARY:

Under general supervision performs a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, which may include servicing customer appliances and provide quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works with Advanced Metering System (AMS) meter vendor and Texas New Mexico Power (TNMP) meter shop personnel to determine next steps for performance problems using various meter software programs to determine performance issues with AMS meters

Collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service

Analyzes meter premise location for signs of meter tampering and theft of service

Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed

Completes meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes

Documents and maintains records such as Final Inspection, Red Tags and permits

Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy

May be required to provide general assistance in any department and or function, such as Line Spotting, Meter Reading and Credit/Collections, as needed

Prepares and completes reports related to the performance of assigned duties, such as Damage Reports, and related system reports

Maintains the Customer Information System (CIS) meter inventory maintenance with required updates

COMPETENCIES:

Knowledge of electrical theory and proper meter testing techniques

Knowledge of corporate safety procedures and proper use of all personal protective equipment

Knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market

Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor

Ability to troubleshoot and repair various appliances

Ability to analyze and resolve complex, meter, service, repair and installation problems

Ability to recognize potential and immediate hazards and act in emergency situations

Ability to operate various tools and equipment related to service work

Ability to work in difficult positions outside, inside and under structures

Ability to work effectively and independently with limited supervision

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High School diploma or GED with five to six years of related experience, or equivalent combination of education and/or experience related to the discipline

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a current, legally valid driver's license and meet the Company's driving record requirements

PHYSICAL DEMANDS:

Ability to regularly use hands to finger, handle, feel and reach with hands and arms. Required to frequently stand and walk and occasionally sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move objects up to 50 pounds. Colored vision is required. Duties require regular use of computers, safe operation of a motor vehicle and the use of electrical test equipment.

WORK ENVIRONMENT:

Typical work environment is outside.

SALARY RANGE

 

AMS SERVICE TECHNICIAN I

 

 Salary Grade: G11
Minimum Midpoint Maximum
$34,583 - $44,958 - $55,333

SALARY RANGE 

 

AMS SERVICE TECHNICIAN II

 

Salary Grade: G09
Minimum Midpoint Maximum
$43,322 - $57,402 - $71,482

EQUAL OPPORTUNITY STATEMENT 

PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.

 

TO APPLY, go to www.pnm.com/careers and read the full job description, register, upload a resume and answer all posting questions. Deadline is no later than December 26, 2018.

 



 

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