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Business Service Strategy Lead (IT / Sales management / Key clint advocate)

About The Position

Business Service Strategy Lead works as a strategic interface with assigned Ameren business areas for the purpose of business-IT strategy development, portfolio planning and budgeting, solution discovery, service management, risk management, relationship management, and value management. The Business Service Strategy Lead is responsible for proactively and holistically leading and/or facilitating planning activities that align technology solutions with business strategies.  The Business Service Strategy Lead serves as a key client advocate within IT, proactively seeking out ways to help clients reach their strategic goals.  This individual establishes and maintains strategic relationships with appropriate level key stakeholders in business segments and IT.  

Key Responsibilities 

  • Supports/facilitates annual strategic planning process and other strategy development initiatives and workshops.
  • Leads/orchestrates annual Work Intake/Estimation & Portfolio Planning/Prioritization process
  • Leads on-going capital project governance/business segment portfolio planning processes
  • Works with Ameren business segments to identify criteria for project prioritization/selection
  • Works with Ameren business segments and IT to develop and finalize the annual Financial Plan.
  • Facilitates and improves business value identification, classification, and tracking process
  • Develops and maintains a complete and accurate understanding of how the Ameren business segments conduct business
  • Delivers results through building strong relationships with both business segment and IT employees, and by establishing strong formal and informal networks
  • Translates product information and/or service requests to both functional and technical professionals at all levels of the organization.
  • Assists customers with studies to develop and evaluate business requirements, identify business and technology alternatives, and recommend solutions
  • Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcomes.
  • Identifies and mitigates potential problems and conflicts with IT delivery. 

Qualifications

Bachelor’s Degree in Information Technology, Management Information Systems, Business Administration, or equivalent degree from an accredited college or university required. Master's Degree in Business Administration preferred. Seven or more years' experience in a lead IT or supervisory position, or seven or more years as an account manager or technical sales person in a Fortune 1000 company or similar experience required, with at least three years working in one of the following areas required: project leadership, strategic planning, business relationship management, and/or technical sales management.  Five or more years of in-depth experience relating to Ameren’s core business and knowledge of business processes or significant industry-related experience also required.  Certification in ITIL Service Design and Service Transition is preferred.

 Additional Information

Ameren’s selection process includes a series of interviews and may include candidate testing and/or an individual aptitude or skill-based assessment.  Specific details will be provided to qualified candidates.

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