ERCOT - Electric Reliability Council of Texas logo
Company Name:
Approximate Salary:
Not Specified
Location:
Taylor, Texas
Country:
United States
Industry:
Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Reference Number
R0409
ID
203590
Job Title:
Client Services Account Manager
76574

Client Services Account Manager

Are you an ERCOT Employee? If so please log in to Workday to apply.

Manages the business relationships between Market Participants and ERCOT.

JOB SUMMARY 

Serves as a primary point of contact or liaison between ERCOT and Market Participants and potential Market Participants.  Functions as a power market business resource to Market Participants in their business and operational interactions with ERCOT, Inc. in establishing and maintaining market roles, issue and inquiry resolution for power operations, wholesale market operations, retail market operations and financial settlement.  Acts as knowledgeable agent between ERCOT ISO personnel and Market Participants for addressing Market Participant and ERCOT business transactions and communications.
 

POSITION DESCRIPTION

Essential Job Duties and Tasks

Level 1

  • Establishes and develops an effective business relationship with each assigned Market Participant.
  • Facilitates resolution of day-to-day operating issues on behalf of clients.
  • Assists Market Participants in meeting registration and qualification requirements.
  • Develops basic knowledge and understanding of ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants.
  • Develops account plans to identify and execute tasks aligned with each Market Participant’s needs and based on a solid understanding of its operational interactions with ERCOT.
  • Facilitates communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships and assists in developing mutual team goals.
  • Builds knowledge of ERCOT market protocols, ERCOT’s operations and business functions as an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions in the ERCOT market. 
  • Applies ERCOT protocols and business procedures consistently with all Market Participants under strict confidentiality.
  • Assists with projects and process improvements, as necessary, to resolve Market Participants’ business issues.
  • Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants.
  • Performs other duties as assigned.

Level 2, all of above and…

  • Maintains and enhances effective business relationship with each assigned Market Participant.
  • Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants.
  • Guides communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships and assists in developing mutual team goals.
  • Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions as an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions in the ERCOT market. 
  • Advises Market Participants in meeting registration and qualification requirements.
  • Participates actively in projects and process improvements, as necessary, to resolve Market Participants’ business issues.
  • Performs other duties as assigned.

QUALIFICATIONS

Education

  • Bachelor’s degree in Business, Accounting, Computer Sciences, Engineering, or relevant field or six years of applicable experience. 

Work Experience

  • Amount varies according to position (in excess of degree requirements stated above) of progressively responsible experience in the electric industry preferred or related field and an advanced understanding of the competitive electric markets and reliable operation of an interconnected transmission and distribution system required.

Position level is open depending on the identified candidate's level of experience and depth of knowledge.  This will be determined through the interview process.

Are you an ERCOT Employee? If so please log in to Workday to apply.

Apply for this job

Options

More Jobs Like This