Client Services Manager
The Client Services Manager (CSM) reports to the Chief Client Officer. This position is primarily responsible for managing the relationship between The Energy Authority (TEA) and its clients, as well as providing internal leadership for service deployment and capabilities in business development. The CSM serves as liaison between TEA’s service lines and its clients. The CSM is responsible for ensuring client satisfaction, providing quality assurance on deliverables to clients, and providing feedback internally to ensure ongoing improvement. The CSM will support the Chief Client Officer in business development activities, which may include: creating regional marketing plans; identifying new prospects for business development, both within TEA’s existing client base and with new clients; leading business development efforts; and collecting/disseminating market intelligence.
This position is responsible for a wide range of duties and tasks associated with helping design, develop and implement TEA’s services to existing and prospective clients in the CAISO market. The CSM may also provide subject matter expertise in the capacity of Product Owner relating to the design, development and implementation of day-ahead and real-time market services for TEA’s CAISO operations, including market interactions, market monitoring, and reporting requirements for internal and client consumption. This individual may also assist with settlement and regulatory compliance, as well as assist with business development activities which may include creating marketing plans, identifying and contacting new prospects for business development and collecting/disseminating market intelligence. Ideal candidate will reside in the CAISO market region.
The ideal candidate will possess the following skills:
The following additional skills/experience are desired:
This position involves ongoing Project Management responsibilities
EDUCATION and/or EXPERIENCE
The ideal candidate will possess the following competencies:
The ideal candidate will possess the following values:
CERTIFICATES, LICENSES, REGISTRATIONS
NERC Operator certification is a plus
OTHER SKILLS AND ABILITIES
Ability to utilize and/or develop packaged and in-house developed software tools and systems such as: Microsoft Office software and Internet access. Experience with production cost modeling is beneficial. Knowledge of Qlikview, Velocity Suite, CXL, OATI, RTO Market Portal Web-based systems, and OASIS Transmission Web-based system. Participation in testing of new systems and assistance in developing and/or revising IT tools.
Candidate will be a self-starter with the ability to work effectively without direct supervision in a fast paced, multi-tasking environment with time deadlines. Position involves extensive spreadsheet and database computer skills. Strong problem solving, analytical and conflict resolution skills are a must. Candidate will be able to effectively interact across all levels of the trading organization.