Credit & Collections Associate II Job

Location(s): WI - Eau Claire

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

The position starts at $14.25 per hour with Bilingual differentials available.

New hires will be eligible for a $250 retention bonus at 4 months, 8 months, and 12 months (a total of $750)  if employees are meeting expectations.

The training schedule is 10:00 A.M. to 7:00 P.M. on Monday - Friday and candidates will continue this schedule post training.

Position Summary

The Credit and Collections Associate II's primary responsibility is to provide accurate information to Xcel Energy customers in a professional and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.

Essential Responsibilities

• Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.
• Performs other duties as assigned including work on special projects as needed.

• 1+ year credit/customer service experience.
• High School Diploma or equivalent.
• Ability to communicate clearly and professionally, both written and verbal.
• Ability to research and resolve complex customer issues and possess strong decision making and analytical skills.
• Problem Solving Skills.
• Negotiation Skills.
• Navigate multiple computer systems and applications.
• Bilingual/Spanish experience is a plus.
• Military Experience considered.

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
     

Posting Notes:  WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 66989:Credit Call Ctr Centre Pointe || Full-Time || Non-Bargaining ||
 

Requisition Number: 16807

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com