Location(s): TX - Amarillo
Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.
The position starts at $14.00 per hour with Bilingual differentials available.
New hires will be eligible for a bonus of $250 at 4 months, 8 months, and 12 months if performance metric thresholds are met.
The training schedule is 10:00 A.M. to 7:00 P.M. on Monday - Friday and candidates will continue this scedule post training.
The Credit and Collections position's primary responsibility is to provide accurate information to Xcel Energy customers in a professional and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Attendance is an essential job function.
Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.
Performs other duties as assigned including work on special projects as needed.
• 1+ year credit/customer service experience
• High School Diploma or equivalent
Other Experience considered:
• Bilingual/Spanish experience is a plus
• Military Experience
• Ability to communicate clearly and professionally, both written and verbal
• Ability to research and resolve complex customer issues and possess strong decision making and analytical skills.
• Problem Solving Skills
• Negotiation Skills
• Navigate multiple computer systems and applications
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Operations || 66987:Credit Call Ctr Amarill || Full-Time || Non-Bargaining ||
Requisition Number: 16546
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org