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Company Name:
Approximate Salary:
Not Specified
Location:
Amarillo, Texas
Country:
United States
Industry:
Operations - Plant Operations
Position type:
Experience level:
2 - 5 years
Education level:

Credit & Collections Associate Job

Location(s): TX - Amarillo

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

 

 

The position starts at $14.00 per hour with Bilingual differentials available.

New hires will be eligible for a bonus of $250 at 4 months, 8 months, and 12 months if performance metric thresholds are met.

 

The training schedule is 10:00 A.M. to 7:00 P.M. on Monday - Friday and candidates will continue this scedule post training.

 

Position Summary

The Credit and Collections position's primary responsibility is to provide accurate information to Xcel Energy customers in a professional and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Attendance is an essential job function. 

 

Essential Responsibilities

Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.  

Performs other duties as assigned including work on special projects as needed. 

 

Minimum Requirements

Experience:

• 1+ year credit/customer service experience

• High School Diploma or equivalent

 

Other Experience considered:

• Bilingual/Spanish experience is a plus

• Military Experience

 

Competencies:

• Ability to communicate clearly and professionally, both written and verbal

• Ability to research and resolve complex customer issues and possess strong decision making and analytical skills.

• Problem Solving Skills

• Negotiation Skills

• Navigate multiple computer systems and applications

 

 

 

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
     

 

Posting Notes:  TX - Amarillo || TX - Amarillo || United States (US) || Operations || 66987:Credit Call Ctr Amarill || Full-Time || Non-Bargaining ||
 

Requisition Number: 16546

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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