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Not Specified
Location:
C Peoria, Illinois
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Position type:
Full Time
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Customer Service Associate

The Customer Service Associate is an entry-level position which goes through extensive customer service training. After successful completion of training, the Customer Service Associate is responsible for customer service work in a back-office or contact center environment.

Key responsibilities include:

  • General
    • Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
    • Influence others with positive attitude with a focus on teamwork and cooperation.
  • Contact Center
    • Handle typical customer inquiries through phone and internet channels.
    • Secure basic information/documentation during customer inquiries and maintain such information within company systems in a confidential and secure manner.
    • Explain standard company policies and procedures to customers regarding provision and payment for gas and electric service.
    • Advise customers of company programs and services associated with their gas and electric service.
    • Effectively handle inbound emergency contacts including documenting pertinent information and initiating appropriate field orders.
  • Billing/Credit/Collections
    • Process and/or maintain routine customer account transactions according to defined policies and procedures.

Qualifications:

High School Diploma or equivalent required. Associate’s or Bachelor's Degree from an accredited college or university with a major or minor in accounting, finance or related area preferred. Customer service experience in banking, telephone, collections or other related area preferred.

In addition to the above qualifications, the successful candidate will demonstrate:

Excellent math and computer skills.  Must be able to use good business judgment when handling non-standard situations as defined in training materials.

Additional Information:

Ameren’s selection process includes a series of interviews and may include a leadership assessment process.  Specific details will be provided to qualified candidates.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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