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Schweitzer Engineering Laboratories, Inc. logo
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Not Specified
Location:
Uae Dubai, All
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Industry:
Sales
Position type:
Full Time
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Customer Service Rep

Schweitzer Engineering Laboratories (SEL) seeks a Customer Services Representative who can support and promote sales and marketing activities. Successful candidates will have with demonstrated sales & marketing coordination and administration experience, excellent problem-solving abilities and strong writing, reporting, excel and communication skills. If you have demonstrated experience in supporting sales and marketing activities in a multinational environment and are interested in applying your skills to promote, support, and develop distribution control products and solutions that serve the electric power industry, we invite you to join our team.

Essential Duties and Responsibilities

  • Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers.
  • Provide support to regional team and Sales & Customer Service division.
  • Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
  • Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.
  • Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.
  • Review individual CSR metrics to identify and implement improvements.
  • Communicate clearly and positively with internal and external customers.
  • Continuously identify, measure, follow and improve customer service area processes.
  • Understand, create, simplify processes.
  • Other duties as assigned.

Required Qualifications

  • Bachelors degree or related business experience
  • Strong computer skills
  • Excellent proofreading skills
  • Ability to learn concepts and technical details of products
  • Strong writing, documentation, and speaking skills
  • Ability to learn new skills and assume new responsibilities
  • Ability to work cooperatively in a team environment


Preferred Qualifications

  • Minimum 3 years customer service and sales experience
  • Database experience
  • Experience in technical sales environment
  • Bilingual

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.

Communication with Applicants

SEL sends an initial e-mail response to all applicants at time of résumé or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail. 

SEL is an Equal Opportunity Employer. 

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