Under indirect and intermittent supervision and working alone, to represent the
Company with customers, builders, developers, any Company representatives, and
other appropriate contacts regarding service requests. On occasion to assist or work
with an Energy Services Consultant.
To process and monitor customer applications for service from start to finish, including
but not limited to the following activities:
¿ To provide the customer with information on rates, charges, programs,
service requirements, and other technical expertise as required.
¿ To obtain all required customer approvals, easements, and rights-of-way as
needed, and to prepare appropriate contracts, permits, releases, plats and
¿ To make field inspections and prepare material and labor estimates, plats and
drawings as needed for proposed construction.
¿ To use transit and level and other surveying instruments/tools as required.
¿ To design assigned jobs in accordance with Company electric standards.
¿ Handle special requests as assigned.
Responsible for customer satisfaction with all facets of service work.
Responsible for ensuring proper application and collection of service related charges
and protection of Company revenue. Company policies for revenue guarantees and
contributions will be implemented to serve the best interest of the Company.
Responsible to ensure billing and operating records are properly established for all
Responsible for efficient and effective use of Company resources.
Identify the method of service that is in the best interest of the Company.
Conduct self in an efficient and effective manner.
Keep customer information confidential.
Use Company equipment, when necessary, in a safe and prudent manner.
Protect public safety by preventing and/or identifying unsafe electric facilities.
Customers, contractors, governmental authorities, real estate developers, banks, trust
companies, and other contacts as appropriate. With construction department
representatives, superintendents, supervisors/foremen regarding construction jobs; and
with other Company representatives in the Marketing, Stores, Transportation and Meter
Departments regarding estimates, materials, transportation facilities, and meter data.
A combination of office and field environment. When in the field, must wear personal
protective equipment as required.
Subject to all weather conditions.
Subject to emergency call-out.
Operation of a vehicle(s), considerable walking over rough terrain and the ability to use
hand tools and equipment as required. Exposed to varying weather and construction
site conditions. Will work in close proximity to energized electrical facilities.
Graduation from high school or the equivalent.
The qualifications for acceptance on these revised classifications shall be as shown in
the job specifications and as further explained and amplified in the following:
¿ Satisfactory completion of five (5) semester hours with a grade C or better at an
accredited university, college or junior college to include: Algebra and Trigonometry.
If Algebra and Trigonometry were taken in High School, three (3) credit hours of a
College Level Math Course (that requires Algebra and Trigonometry as a
prerequisite) with a grade C or better at an accredited university, college or junior
college will complete this requirement.
¿ Satisfactory completion of twelve (12) credit hours approved by the Company with a
grade of C or better at an accredited university, college or junior college to include:
Statics, Dynamics, Strength of Materials, Electrical Systems, Structures, Circuits,
Physics, Transmission and Distribution of Power, Surveying, Drafting, Construction
Management, Construction Estimating, or other related courses acceptable to the
¿ Successfully pass Company’s EEI Technical Aptitude test.
If an aptitude test is failed on the employee’s initial effort, it may be retaken after a one
month waiting period, but not to be taken more than once per job posting. Only two
retakes will be permitted.
¿ Possess and maintain a valid driver’s license.
POST EMPLOYMENT TRAINING REQUIREMENTS:
Successfully complete the four classroom sections of the Company’s technical training
program for the Energy Services Associate position within one (1) year.
Successfully complete one (1) semester of Computer Assisted Drafting from an
accredited junior college, college or university, with a minimum grade level of “B” on
employee’s time but at Company’s expense; within one (1) year of job acceptance.
Failure will result in disqualification from the job and the employee being returned to
their former job as provided for in the Labor Agreement.
Employees will be required to take the Company AC/DC course and pass the test for
that course with a minimum score of 80 percent during the first year of their employment
on the Energy Services Associate position. Employees who either do not pass the test
or do not complete the course in the one-year time frame will be disqualified from the
position. If employees are disqualified for either of these reasons, the only avenue for
these employees to again be considered for the Energy Services Associate position will
be for them to take a course in AC/DC provided by an accredited university or college or
technical school and pass the Company test with a minimum score of 80 percent prior
to being accepted on the position.
If determined to be necessary, the successful applicants must complete a Companysponsored
training program consisting of technical and sales courses to include, but not
limited to, AC electricity, DC electricity, mathematics, electrical wiring, blueprint reading,
electric motors, HVAC systems, lighting, cooking equipment, energy conservation,
rates, job procedures and application, and related sales training. These courses are
segmented into specific time frames and the successful applicant will be required to
pass a test related to each course in order to progress to the next course. Such course
work and associated testing will be completed within two years from the date of the
successful applicant’s entry into the first class of the first course. Failure to pass a
course twice will result in disqualification from the job in accordance with the terms of
the Labor Agreement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.