Journey Pay Range: $98,219 - $126,364
To provide technical support, analysis and systems development in a broad range of information and telecommunications technology areas including the planning, design, development, installation, operation, and enhancement of SMUD’s enterprise and departmental applications to ensure an effective, stable, accurate, and reliable VoIP telecommunications environment that meets the needs of the organization.
Primary responsibilities are: Provide innovative solutions and technical support for SMUD’s VoIP platform. Job tasks include evaluating and resolving technical issues related to SMUD’s contact center technology, enterprise telephony and telecommunication systems, and other telephony related functions. Position also plans, designs, develops, and provide production support for all telephony applications. Job functions also include consulting with internal departments and vendors, creatively solving interface, conversion, and programming issues while considering economic and system limitations, and developing quality applications according to SMUD standards and industry best practices.
To be further considered you must submit responses to the following questions in the cover letter portion of your application:
Briefly highlight your contact center application expertise and experience.
Briefly highlight your enterprise telephony application expertise and experience.
Briefly highlight your enterprise application development expertise and experience
This position may close without notice after a sufficient number of qualified candidates have been identified.
Regular - Full Time
No. of Openings
Pay Scale Group
Base Salary Hourly High
Base Salary Annual Low
Base Salary Annual High
Phone Screen, Qualifications Interview, Hiring Interview
Major Duties & Responsibilities
Provides voice and data design, development and installation support for both customer and commercial applications
Provides modifications, and additions to SMUD’s enterprise telephony, contact center, and related applications.
Provides technical expertise; solving system integration problems; testing, performing operational configuration changes; recommending operational enhancements; responding to customer inquiries; tracking and monitoring functional call flows, statistics and trouble calls.
Provides business units with user reports, produces standard and custom reports, modifies standard forms and reports and works with users to define reporting needs. Provides custom real time applications; summarizes, automates and calculates critical contact center statistics and metrics.
Assists in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and project plan/contract schedules.
Performs related duties as required including 24x7 on call support on a rotational basis
[Knowledge of:] Candidate should have an understanding of:
Telephone systems design, operations, and administration including ACD call flows, queuing, call routing, voice and data communications protocols, CTI protocols, MAC processes, and telecommunication billing and inventory tracking systems.
Programming techniques and concepts including tools for development, integration, and support of enterprise, web based, and client/server-based applications, networking concepts, concepts of the system development lifecycle, application performance tuning and troubleshooting/problem resolution, solid testing methodologies, coding standards and source code repositories, and concepts of data modeling, report design, data maintenance and retrieval
Development technologies and platforms and database technologies and platforms including relational database design, development, and performance considerations, stored procedures, and SQL expertise
Data access methods, principles and concepts of data management; analytical methods and techniques
Infrastructure planning and design
At least 3 years of progressively responsible relevant work experience as an application developer with an emphasis on configuration, development, implementation, and maintenance of enterprise level telephony applications.
Must have at least 1 year of contact center and/or enterprise telephony application development experience to include IVR self service applications.
Education: BA/BS degree from an accredited college or university majoring in Telecommunications, Computer Science, MIS, or related field 7 years equivalent experience
Experience with any of the following:
Microsoft development technologies to include programming in .NET (VB.NET and/or C#.NET)
Administration and development capabilities using MS SQL server
Administration and/or strong working knowledge of Windows Server O/S, Linux, Apache/Tomcat
Enterprise Service Bus (ESB) development using Designer from Software AG or equivalent
Call routing development for Avaya AACC (Avaya Aura Contact Center) using Orchestration Designer for AACC
IVR application development for Avaya Experience Portal using Avaya Orchestration Designer for Experience Portal
Administration of AACC and Avaya Multimedia Routing
Contact center reporting to include report development with SAP Business Objects and Crystal Reports
Integration and application experience with PBXs and VoIP systems to include an understanding of SIP, networking technologies and protocols
Prior administration/design experience with Symon system and message boards
SAP experience and Web development experience
Sacramento - S Street
50083823 ENTERPRISE TECH DEVELOPER