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Golden State Water Company (GSWC) logo
Company Name:
Approximate Salary:
Not Specified
Big Bear Lake, California
United States
Operations - Field
Position type:
Full Time
Experience level:
General Management
Education level:
Bachelor's Degree

Field Operations Supervisor


POSITION DEFINITION:  Under the direction of the BVES Operations and Planning Manager, the Field Operations Supervisor is responsible for providing direction for all Operations area activities including scheduling, construction, maintenance, repair, dispatching power plant, and service.   The primary focus of this position will be to provide BVES customers with the most reliable and cost-effective electric service possible.  The employee will assist in the management of external resources for transmission, distribution, generation, and substation construction projects.   


The Supervisor is also responsible for working closely with BVES’s Customer Services, Accounting (for Sarbanes-Oxley Compliance), Engineering, and Senior Management to provide timely feedback, recommendations and to ensure execution of corrective action when necessary for area of responsibility.








  • Supervises, develops, and evaluates individuals and crews engaged in the construction and maintenance of the electric distribution system. Provides clear expectations for their performance.  Schedules, assigns, and directs the workforce in a safe, efficient, and effective manner in accordance with the limitations of any applicable collective bargaining agreements
  • Develops work methods and procedures and makes appropriate assignment (including trucks, equipment and crews, on-call status).  Keeps constantly informed as to the direction of line feeds, location, reclosing and switching devices and ensures all affected personnel are informed.   Performs frequent field inspections of work in progress and makes material changes in the field.  Further responsible for creating the outage report analysis and making suggestions to help make partners more effective in the field.
  • Directs all Field Operations activities and available resources (BVES crews, mutual aid crews and contracted crews) to effect the most rapid, effective and efficient restoration of power to customers experiencing power outages.  Supervises crew dispatch and utilization of the Outage Management System (OMS).
  • Monitors BVES power plant and distribution system Supervisory Control and Data Acquisition (SCADA) system and controls all SCADA operations. Participates in the update, planning, development and implementation of SCADA system changes.
  • Responsible for proper utilization of lock-out/tag-out procedures for the BVES power plant and electrical distribution.  Ensures line crews and power plant operators are properly trained on and comply with company lock-out/tag-out procedures.
  • Maintains operations control and status of all power plant and distribution operations and line-ups.
  • Responds as needed to emergent problems affecting the safe and reliable delivery of power to customers.  This may involve work after normal business hours or holidays.
  • Ensures vegetation management activities comply with CPUC General Order 95 requirements and company policy.
  • Ensures all operations and construction activities comply with CPUC requirements including General Orders 95, 128, 165, 166, and 174.
  • Regularly audits line and construction crews on appropriate work practices, conformance with operation expectations, safety policies and procedures, status of work-in-progress to ensure that the work completed meets established performance, quality and cost standards in accordance with federal, state, and local regulations.
  • Responsible for the operation and maintenance of the peaking Bear Valley Power Plant ensuring the plant is available for operation during peak power periods and fully integrated into the distribution system.
  • Works with all necessary departments to ensure that all project materials, equipment and resources are secured in a timely manner to avoid undue project delay and cost to BVES. Supports development of the division’s annual budget.
  • Manages and administers operations and maintenance service contracts covering the power plant and distribution system to include bid preparation, contractor selection and contract administration and oversight.
  • Establishes metrics to thoroughly track the productivity of all line crews and support staff.  Produces monthly reports graphically displaying the year to date progress of capital and maintenance work orders.
  • Establishes metrics to track electric reliability statistics to include Average Service Availability Index, Customer Average Interruption Duration Index, System Average Interruption Duration Index, and System Average Interruption Frequency Index.  Makes outage reports to CPUC as directed by CPUC General Order 166.
  • Provides information for the development of retail energy rates and provides support in General Rate Case filings.  Provides support to Regulatory Affairs in developing various compliance reports.
  • Provides input (material specifications, electrical code, and safety concerns) to the engineering department to ensure the accurate development of work orders. 
  • Provides direction for contract crews, performs frequent safety and performance audits to ensure that contract crews are functioning within BVES expectations and standards of safety and construction for area of responsibility.  Establishes apprentice training program.
  • Works in conjunction with BVES management and employees in developing safety as a core value that carries out to all work practices at BVES this will include assisting personnel in developing safety goals and activities that support BVES’s strategic plan.
  • Provides clear and effective leadership and communication to all Operations employees and contractors working within area of responsibility.
  • Reviews work order and service order documentation to ensure that completion is accurate, timely and appropriate for area of responsibility. 
  • Evaluates and substantiates overtime in accordance with BVES policy.  Budgets and monitors attendance and overtime records and member charges to identify problems and recommend corrective action as necessary for area of responsibility.  Monitors abuse of company sick leave policies and hold individuals accountable through sound management principles.
  • Performs appropriate incident, accident and damage investigations and reports to identify root causes of incidents, make recommendations for corrective actions, and ensures appropriate implementation and evaluation of corrective actions to eliminate future occurrences. 
  • Assists in the development of contingency plans for anticipated electric system operations emergencies including the disaster preparedness plan.
  • Complies with all health and safety (CAL-OSHA) laws and other governing regulations; represent management and be an active participant on BVES’s Safety Committee to review safety rules and regulations and recommend changes to BVES’s safety program.  Ensures all line crews receive required annual training and properly documented.
  • Investigates, reports, and resolves customer issues that arise as part of daily construction or maintenance work. 
  • Other duties as assigned.


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