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Company Name:
Approximate Salary:
Not Specified
All, Massachusetts
United States
Information Technology Specialists and MasterProgrammers
Position type:
Full Time
Experience level:
Education level:

Information Services Technician

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This position is responsible for monitoring the various computing and electronic systems at the Backup Control Center (BCC), Windsor, CT; responding to System Operator requests; collaborating with IT subject matter experts on the resolution of problems; handling IT Service Desk calls; and supporting desktops. The position requires working a 12-hour, rotating shift that includes weekends and holidays.

  • Monitoring computing and electronic systems, and telecommunication circuits from a central console as well as from routine walks through the data center
  • Troubleshoot hardware and software trouble reports; take documented recovery measures; and escalate to appropriate subject matter experts when applicable
  • When System Operators are present, provide first-level support by responding to their calls and pages
  • Provide hands-on desktop support, including replacing hardware and installing software
  • Provide support for audio/visual systems, including projection systems
  • Provide support for video conference
  • Handle IT Service Desk calls; triage support issues; and dispatch tickets to either desktop or software support teams, as applicable
  • Provide support and execute changes for control room phone and voice recorder systems
  • Associate degree in electronics, computer technology or equivalent experience
  • Three (3) to five (5) years experience in a computer support environment (e.g. IT Service Desk, system administration, network administration, desktop support, data and voice communications )
  • Five (5) years or more experience in using personal computers in a corporate environment
  • Excellent technical and communication skills and the ability to team
Location and Benefits

ISO New England is located in Holyoke, MA. The company provides a base salary plus bonus, competitive Medical and Dental plan, paid vacation, 401k with company match, retirement plan and more. All benefits start on your first day.

Equal Opportunity

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug-Free Environment

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice

ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.

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