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Company Name:
Approximate Salary:
Not Specified
Location:
Austin, Texas
Country:
United States
Industry:
Technician
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

IT Application Analyst Senior (311 Service Center)

Posting Title IT Application Analyst Senior (311 Service Center) Job Requisition Number AE501775 Position Number 112872 Job Type Full-Time Division Name Customer Care Minimum Qualifications
  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience.
  • Experience may substitute for education up to four (4) years.


Licenses or Certifications:
  • None.



Notes to Applicants

APPLICATION
The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment.
Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on relevant education/experience from the employment application.
The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for the top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference www.austintexas.gov.

ASSESSMENTS
Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4.

VETERAN PREFERENCE
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

WORK HOURS
Monday – Friday 8:00 am-5:00 pm. Additional time outside this schedule may be required, including nights, weekends, and holidays. Additionally, this position is considered ESSENTIAL which may require working during emergency and/or weather incidents.

CRIMINAL BACKGROUND INVESTIGATION
The top candidate will be subject to a 10 year criminal history background check.

FAIR LABOR STANDARDS ACT
This position is considered FLSA -Exempt.

Pay Range

$30.99 – $40.23

Hours

Monday – Friday 8:00 am-5:00 pm. Additional time outside this schedule may be required, including nights, weekends, and holidays. Additionally, this position is considered ESSENTIAL which may require working during emergency and/or weather incidents.

Job Close Date
12/09/2018 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane, Austin Preferred Qualifications
  • Experience working with Motorola CSR application as a system administrator
  • Experience administrating and updating Motorola CSR Mobile application
  • Experience working with interfaces for Enterprise Service Bus
  • Experience with GIS (geographic information system) and ArcGIS applications
Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Researches, analyzes, architects, develops, implements and configures technological solutions.
  2. Administers, monitors, and maintains one or more IT systems.
  3. Investigates and analyzes complex business requirements.
  4. Provides impact analysis and recommends appropriate solutions.
  5. Identifies opportunities for asset reuse across multiple projects.
  6. Responds to issues from the user community.
  7. Prepares and maintains documentation related to the development and maintenance of systems.
  8. Participates in the development of business process models and data flow diagrams for all levels of the organization.
  9. Performs bug tracking and quality assurance tasks.
  10. Develops and maintains disaster recovery plans.
  11. Develops and/or delivers training.
  12. Creates and prepares reports and analysis.
  13. Installs new software releases and/or upgrades.
  14. Establishes IT policies, procedures and security requirements.

Responsibilities- Supervision and/or Leadership Exercised:

 

  • May provide technical or project leadership, training, and technical guidance to others.

 


Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems
  • Knowledge of IT policies, procedures, and security requirements
  • Knowledge of database design principles
  • Knowledge of creating process models and data flow diagrams
  • Skill with computers and computer systems
  • Skill in analyzing information and evaluating alternatives 
  • Skill in documenting and maintaining application and process or configuration information
  • Skill in providing system/application administration
  • Skill in identifying complex problems and reviewing related information 
  • Skill in developing, prioritizing, organizing and accomplishing specific goals and plans 
  • Skill in using a structured query language
  • Skill in providing mentoring, guidance, and training of personnel
  • Skill in coordination of activities of others 
  • Ability to serve as a technical lead for development and support of one or more IT systems
  • Ability to apply analytical reasoning to complex problems 
  • Ability to multitask and to work effectively in a team or as an individual contributor
  • Ability to communicate effectively orally and in writing
  • Ability to meet deadlines and effectively communicate the status of assignments
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

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