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Company Name:
Approximate Salary:
Not Specified
Location:
Stl Metro St. Louis, Illinois
Country:
United States
Industry:
Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Manager Smart Meter Customer Programs

 MANAGER SMART METER CUSTOMER PROGRAMS (XA4144)

 About The Position

The Manager Smart Meter Customer Programs is the integration manager for the $400 million Smart Meter Program (SMP). This position will help develop and execute an in-depth customer plan to pave the way for successful implementation of the SMP program.

 Key responsibilities include:

  • Lead the development of a product roadmap that includes products that provides customers with insights, choices and convenience options.   Lead team to coordinate with project and stakeholder resources to achieve customer plan results.
  • Partner with Change Management and Communications to create promotional content and support materials such as websites, brochures, flyers, door hangers, videos, etc. that increases understanding of program and ultimately adoption rates.
  • Benchmark other large-scale investor owned utilities' SMP program communication efforts and incorporate lessons learned from Ameren IL SMP communication strategy.
  • Drive faster adoption and greater utilization of/proficiency with changes affecting customers and co-workers. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
  • Develop strong and trusted relationship with customers through timely and accurate communications.
  • Coordinate with internal teams to create customer plan including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc.
  • Implement a customer satisfaction process to ensure project success is measured with customers
  • Identify and resolve operational and services related issues to ensure customer satisfaction.
    • Based on customer intelligence, develop requirements and actions for successfully implementing business objectives.

 Qualifications

Bachelor's Degree from an accredited college required. Seven years of relevant professional-level experience (e.g., energy efficiency program leadership, customer program development, customer experience, etc.) required. MBA or Master's degree in a business-related field is preferred and may be considered in lieu of up to 2 (of the 7 required) years of experience. Three or more years of supervisory or project leadership required.  Experience in a customer focused environment / culture preferred.

 In addition to the above qualifications, the successful candidate will demonstrate:

 Strong verbal and written communication skills. Ability to positively influence internal and external stakeholders and communicate effectively at all levels of the organization. A high level of organization, a results-focus and ability to plan effectively. Ability to influence and encourage others to move toward a common vision or goal. A personal commitment to succeed. Ability to identify and prevent potential problems.

 Ameren Missouri is part of St. Louis-based Ameren Corporation, generating almost 10,200 megawatts and serving 1.2 million electric customers in Missouri, including 127,000 natural gas customers. Our 4,000 employees account for more than one third of Ameren’s 8,500 total workforce, and our service area covers 64 counties and more than 500 towns, including the greater St. Louis area.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

 

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