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Company Name:
Approximate Salary:
Not Specified
Stl Metro St. Louis, Illinois
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Operations Specialist

The Digital Client Experience team plans and executes on projects that deliver value to our coworkers by improving the user experience.  We are looking for a progressive & energetic person to join our team as an Operations Specialist.  

About The Position

  • Maintains responsibility for all aspects of applications and/or systems administration, including implementation, configuration, coordination, control, maintenance, troubleshooting, testing, usage monitoring and the development of systems infrastructure within Digital Infrastructure
  • Designs, writes, implements and performs backup and restore procedures, and monitors processes
  • Administers and maintains system stability.  Primary technologies include Windows desktop operating systems, System Center (Imaging, Task Sequences, Application Deployment, and Patching), Microsoft Active Directory Group Policy, AirWatch, Printer Management, VMware Virtualization, Citrix, and other third party products.

Key responsibilities include:

  • Installs new software releases, performs system upgrades, configures systems, evaluates and installs patches, and resolves complex problems
  • Ensures the effective, secure and regulatory compliant operations and administration of complex infrastructure resources, and consistent integrity of information
  • Participates in the development of system backups and recovery processes
  • Participates in the design of disaster/system recovery and testing, when applicable
  • Influences teams and stakeholders to achieve objectives; communicates how infrastructure work drives value for the business
  • Manages stakeholder relationships to ensure successful deployment of updates, problem solving and ongoing system management
  • Collaborates with other Digital departments to provide problem resolution and excellent service to user community, and helps set service level expectation
  • Researches new developments and trends in the computer industry to maintain professional expertise in order to support technology roadmap
  • Coaches less experienced coworkers and provides feedback to enhance skills and knowledge
  • Provide off hours support, as needed, and the ability to adhere to rigorous Service Level Agreements (SLAs)


  • Associates Degree required, preferably in computer science or related field
  • 2+ years of relevant experience
  • Will consider candidates without a degree if they show/demonstrate having 2+ additional years of equivalent, relevant experience in tools, systems and initiatives leveraged by Ameren
  • Certification in Comptia A+, Comptia Network+, and/or Cisco CCENT preferred
  • Experience with VMware virtualization technologies preferred.
  • Experience with desktop and application troubleshooting, performance monitoring, configuration management and various systems management utilities required.
  • Understanding of MDM/MAM solutions preferred.

In addition to the above qualifications, the successful candidate will demonstrate:

  • Strong analytical and problem-solving skills
  • Ability to multi-task and possess excellent communication and customer service skills
  • Ability to be self-directed when required and work as part of a distributed team
  • Travel, overtime, and/or off-hours work may be required based upon project management assignments
  • Must be flexible to work a standard work week in an office environment

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