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Company Name:
Approximate Salary:
Not Specified
Denver, Colorado
United States
Operations - Plant Operations
Position type:
Experience level:
2 - 5 years
Education level:

Operations Support Associate (Refresh) Job

Location(s): CO - Denver; MN - Minneapolis; TX - Amarillo; WI - Eau Claire


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Summary Responsible for supporting corporate level applications spanning the enterprise. Work with customers, staff, vendors and other monitor customer requirements to assess impact to other data systems, and consider available alternatives solutions. Focus on improving business operational results and processes including design, development, integration and implementation of day-to-day processes, organization and technology solutions. Drives consistency and change by providing expertise and leadership to monitor continuous process improvement, and manage change. Develops and leverages a thorough understanding of and experience in company wide applications and infrastructure to increase efficiencies, ensure consistency, and added value. Responsibilities
  • Effectively use monitoring tools and respond to alerts that impact the environment with supervision.
  • Monitor automated batch processing tools to ensure that all agreed Service Levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.
  • Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving BDM led situations. As a member of the IOC operations team, answer daily calls for support related to IOC lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the IOC incident to the proper area for Root Cause Analysis.
  • Anticipate, develop, and coordinate special projects in conjunction with IOC leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated.
  • Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.
  • This would include interaction with company and vendor led support issues.
  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements.
  • Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change.
  • Associate's degree in business or related discipline; or equivalent combination of education and experience
  • Excellent oral and written communication skills
  • Experience in Operations, process management, process improvement in I/T Operations


Strong preference give to applicants with Xcel Energy experience.





As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Denver || CO - Denver; MN - Minneapolis; TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 56760:CO Bus Sys Infrastructure || Full-Time || Non-Bargaining ||

Requisition Number: 18966

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

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