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Austin, Texas
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Organizational Development & Training Specialist

Posting Title Organizational Development & Training Specialist Job Requisition Number AE501551 Position Number 111930 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Human Resources Development or related field, plus two (2) years of experience in organizational development and training.

Experience may substitute for the education up to the maximum of four (4) years.
Licenses or Certifications:

Notes to Applicants

The ODTS role is primarily responsible for facilitating our 5 week contact center new hire training program, as well as some refresher and continuing education.

A 50 hour work week is typical when teaching new hires. This role is paid overtime for hours worked above 40.

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment.
Resumes will not be used to qualify for the requisition. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application.
The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for the top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference.

Candidates selected for interview(s) may be required to complete an assessment approved by Municipal Civil Service process, Rule 4.

Written and/or field assessments, may be administered before, during and/or after the hiring process.

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

This position may travel between various locations as part of the regular job duties, and individuals may be required to drive own personal vehicle or City vehicle. Successful candidate must be in possession of a Texas driver’s license as authorized by the Texas Transportation Code. A driving record verification will be conducted. Applicants for positions for which City driving is an essential function must meet the standards of the program: age 18 or older, current applicable driver’s license, proof of insurability, and no more than six (6) points assessed on Driver Record Evaluation (DRE) based on Department of Public Safety (DPS) Driver Record Report. This position falls under the COA safe driver program requirements.

The top candidate will be subject to a minimum 10 year criminal history background check and security threat assessment.

Please note that Austin Energy may close the job posting at any time after 7 days.

Pay Range

$20.32 – $25.79


Monday – Friday
8:00am – 5:00pm
Some evenings and weekends required

Job Close Date
01/17/2018 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Preferred Qualifications
  • Two years’ experience as a full time training instructor designing, writing, and teaching training classes
  • Proficient in Oracle CC&B or Motorola CSR
  • Valid Texas Class C Drivers License by date of employment
Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Designs and performs needs assessments to identify and analyze organizational problems.
2. Analyzes the results of needs assessments, meetings, research, and other forms of communications in order to develop short and long term strategies for organizational development.
3. Consults with management or others to determine action plans, considering whether training, group facilitation, or other actions are most appropriate.
4. Develops and delivers training modules and workshops to selected audiences.
5. Facilitates groups to ensure group interaction and process is optimal for producing desired outcomes.
6. Schedules, coordinates, and delivers training modules, workshops etc. Evaluates the effectiveness of training modules, workshops, etc. and make changes as needed to improve future results.
7. Develops, administers and evaluates plans and activities for projects and programs.
8. Facilitates groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem solving.
9. Develops and conducts Train the Trainer and Facilitation Skills training to other organizational development and training personnel.
10. Participates on teams with organization development, human resources and other team members.
Responsibilities- Supervision and/or Leadership Exercised:
Lead workshops and classes as an instructor or trainer.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of basic training and learning principles.
Knowledge of instructional systems design methods.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Skill in data analysis and problem solving.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to deliver training.
Ability to facilitate groups.
Ability to develop and maintain knowledge in organizational development and training.
Ability to establish and maintain good working relationships with other city employees and the public.

Does this job require a criminal background investigation? This position requires a criminal background investigation EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

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