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Sacramento Municipal Utility District (SMUD) logo
Company Name:
Approximate Salary:
Not Specified
Location:
Sacramento, California
Country:
United States
Industry:
Project Management
Position type:
Full Time
Experience level:
5+ years
Education level:
Associate Degree

Product Services Coordinator

 

Purpose

Performs implementation and management of multiple, complex programs and processes, which may include contract development and administration, technical and marketing expertise, as well as coordination and interface with customers, vendors, contractors, and other market actors for SMUD customer programs and services. 

NOTE:  This process will be used to fill one commercial position .  The program allocation could potentially include:

Energy Efficiency  Programs:  Support the commercial energy efficiency programs, which serves customers and contractors who perform common and complex energy efficiency retrofits.  The current position will oversee the launch of a holistic multi-family energy efficiency and electrification program.

Distributed Generation and Battery Storage Programs:  The Demand Response Programs Group operates a portfolio of demand response and connected technology programs and pilots. The portfolio fulfills energy resource requirements and offers solutions to help customers manage their electricity use. Program offerings are guided by the Distributed Energy Resources (DER) Strategy, Connected Technology Working Group, policy at the State and Board level, resource needs, and customer value.  This position will oversee the PowerDirect program, which is an automated demand response energy management program for commercial customers. It uses Internet-based technology to signal customer equipment and facilities to automatically reduce energy use during peak periods.

 

Position Type

Regular - Full Time

 

No. of Openings

1

 

Pay Scale Group

PAS0056O

 

Base Salary Annual Low

$91,222

 

Base Salary Annual High

$120,868

 

Selection Process

Initial Review, Qualifications Interview, Hiring Interview

 

Major Duties & Responsibilities

 

  • Develops and executes implementation plans and goals for multiple products and services including energy efficiency, customer service, solar, electric vehicle, load management and/or fee-based products and services; develops program implementation policies and procedures for contractors and staff; establishes new and/or manages existing business processes to support product and/or service business functions within identified standards.
  • Ensures products and services meet customer expectations and requirements across multiple business customer segments including residential, commercial, special assistance and others and develops specific program goals based on each industry segment’s specific needs.[MP1]
  • Establishes program and/or service budgets and relevant program performance metrics; monitors and prepares product or service performance reports; prepares monthly and quarterly budget reports with summaries of variances and forecasted budget and metrics.
  • Develops and executes marketing plans for products and services including advertising and communications strategies and tactics; formulates a marketing forecast; coordinates and approves development of product and/or service marketing materials.
  • Provides effective customer service and promotes internal/external partner relations to ensure customer satisfaction; represents SMUD as a point-of-contact for rebate and direct-install programs by handling customer inquiries and complaints; interacts with contractors, dealers/distributors, vendors and SMUD staff to resolve customer issues and/or solve potential or real program problems; coordinates with local and state government agencies for exchange of information and compliance with policy and government regulations.
  • Provides technical support services by researching and sustaining knowledge, as applicable, of current energy techniques, systems and equipment related to energy efficiency programs; prepares and disseminates information on energy efficient systems, equipment and materials, product and services, customer service offerings, solar, electric vehicle, load management and/or fee-based products and services; reviews and updates SMUD specifications related to materials and installation requirements; reviews contractor submittals and contract terms for technical accuracy and code compliance; provides technical training to contractors, dealers, vendors and SMUD staff.
  • Conducts all business and dealings in a safe manner; ensures that SMUD and governmental safety regulations are implemented in all assigned energy efficiency, customer service, solar, electric vehicle, load management and/or fee-based products and services and related operations and documentation.
  • Coordinates daily program operations and the delivery of products or services to the customer; administers service contracts and agreements to support programs; oversees fulfillment of orders for products and/or services; maintains control of equipment and supplies; ensures product and/or service quality control.
  • Solicits, negotiates, and manages contracts for delivery of services and program and compliance with program requirements; develops contractor participation and installation standards as applicable; monitors and establishes contractor compliance status based on performance, customer and staff input.
  • Plans, coordinates, prioritizes, monitors, and guides work activities with assigned team members to meet established task objectives and deadlines by following established policies and procedures; assists in selecting and orienting new personnel; assists in evaluating work performance results; participates as a team member in accomplishing objectives; refers problems to supervision where solutions are not readily achievable.
  • Assists in administering the department budget by participating in planning, monitoring and revising schedules, work plans, expenditures and assignments.

 

 

Minimum Qualifications

Experience:
Five (5) or more years of progressively responsible, relevant experience that includes managing and implementing customer/consumer programs; marketing, coordinating cooperative efforts between various stakeholders, such as internal groups, customer segments and contractors; evaluating and resolving policy and technical issues; making presentations to customers, management and various agencies; and performing business administration and cost control practices and procedures. A Bachelor’s degree in a related field is considered equivalent to 2 years of experience.  An advanced degree in a related field is considered equivalent to an additional year of experience.

Education:
High school diploma or equivalent. A Bachelor’s degree from an accredited college or university with major course work in a related field is desirable.

Knowledge of:
Operational characteristics, services, financial and administrative functions, and activities of customer/consumer product and services programs; principles of mechanical and electrical processes related to HVAC, lighting, motors, refrigeration, solar equipment, electric vehicles, demand response equipment, energy management and control systems, and manufacturing processes as applicable; techniques and practices for cost benefit analyses; methods and techniques of contract negotiation and administration; procedures and practices for overseeing contractors/consultants work activities; principles and practices for market research, forecasting, advertising and communications; principles and practices of program and project development, management and best practices; principles and practices for budget administration; methods and techniques used in customer service and public relations: pertinent federal, state, and local laws, codes, and regulations; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

Skill to:
Participate in planning, organizing, directing, coordinating, and evaluating assigned programs, projects, events, or technical area; respond to and resolve customer issues, concerns and needs; perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative; participate in the development and administration of program goals, objectives and procedures; apply and modify customer programs to fit the specific target segment; learn and understand the organization and operation of SMUD, assigned program, and of outside agencies as necessary to assume assigned responsibilities; understand, interpret, and apply administrative and departmental policies and procedures as well as pertinent federal, state, and local laws, codes, and regulations; organize and prioritize timelines and project schedules in an effective and timely manner; analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals; plan, schedule, and review the work and performance of contractors; participate in the preparation and administration of budgets; operate and use office equipment including a computer and various software packages; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.
 

 

Desirable Qualifications

Other desirable experience includes:

  • Development of Requests for Proposal (RFP)
  • Contract Management
  • Management of contractors or vendors
  • Managing a budget and developing forecasts
  • Project management
  • Tracking and maintaining program performance indicators through enterprise-level software tools

 

 

Position Location

Sacramento - S Street

 

Job Code

50095463 PRODUCT SVCS COORD

 

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