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ERCOT - Electric Reliability Council of Texas logo
Company Name:
Approximate Salary:
Not Specified
Location:
Taylor, Texas
Country:
United States
Industry:
Information Technology - Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Production Support Analyst Sr

Are you an ERCOT Employee? If so please log in to Workday to apply.

JOB SUMMARY
Support and maintain the application suite and related interfaces. Process changes, fixes and requests; minimize the risk to the
stability of the applications; and review, test and implement new application related tools or utilities as appropriate. Provides
technical support for the application suite and related interfaces. Works as a member of the technical support team to process
changes, fixes and requests; minimize the risk to the stability of the application when processing changes; and review, test and
implement new application related tools or utilities as appropriate to meet business requirements and continuously improve
performance.

JOB DUTIES
Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
Exercises judgment within defined procedures and practices to determine appropriate action.
Impact is generally limited to specific assignments or projects.
May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

ADDITIONAL JOB DUTIES
Level 1
•Supports and maintains the application suite
•Resolves issues in a timely manner
•Collaborates with other application and technical resources when resolving a problem or implementing a system change
•Provides on-call support outside business hours as needed
•Updates and maintains required systems documentation, following the documentation standards where applicable
Level 2 – Above +
•Owns operations of the applications toolset
•Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly
•Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to
the Business Area
•Maintains flexibility in response to requests
•Understands how the applications support business processes and apply this knowledge to solve defined business problems
•Participates in systems migration planning and execution
•Prioritizes work to ensure that team objectives are satisfied

Level 3 – Above +
•Analyzes current application process and recommend improvements
•Participates in review of high-level design
•Develops and sustains a high level understanding of the competitive energy markets
•Increases and maintains proficiency on operational methodologies and concepts
•Identifies and acts upon functional and technical design and system architecture improvements
•Updates team policies, processes, and workflows for submission to the Production Services Manager

Level Senior - Above +
•Serves as a Subject Matter Expert providing guidance to lower level workers
•May schedule work, train, mentor, and/or coach other employees
•Conveys team goals effectively through strong written and verbal communication skills
•Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
•Has the ability to resolve issues in creative and effective ways
 

EXPERIENCE
Requires minimum 5 years related work experience in excess of degree requirements
 

EDUCATION
Bachelor's Degree : Computer Science or related field (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

Are you an ERCOT Employee? If so please log in to Workday to apply.

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