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Sacramento Municipal Utility District (SMUD) logo
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Sacramento, California
United States
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Productivity Analyst - Entry

To perform analytical studies, develop performance improvement
strategies and manage administrative projects in order to improve
department operational performance and ensure cost savings for the

This posting is for Entry level Productivity Analyst.  If you would like to be considered for Journey level Productivity Analyst (2782BR), you must apply to both job postings separately.

*COVER LETTER REQUIREMENT:  To further assess your qualifications for this position, please respond to the questions listed in Additional Posting Info for Candidates section below.  Failure to respond to the cover letter requirement will result in a "Not Qualified" status.
Major Duties & Responsibilities
1. Performs consulting services by conducting studies of manual and automated information systems and related programs; coordinating and negotiating input and involvement of several departments when project scope involves multiple departments; documenting work flow, paperwork channels, work methods, procedures and other aspects of systems; analyzing systems to identify inefficiencies; and designing productivity systems and/or preparing recommendations for performance and/or system improvements. To maximize organizational efficiency and reduce costs by improving overall District system effectiveness in services and operations.

2. Provides expertise in support of systems benchmarking for anticipated major system implementations, enhancements or modifications by providing documented system specifications; evaluating vendor proposals; recommending appropriate courses of action; and implementing accepted vendor proposals with affected District departments and units. To ensure that RFP, bidding and vendor selection processes result in efficient District system implementations and/or modifications.

3. Prepares and presents written and/or oral communication materials which promote concepts and ideas for proposed system and operational changes, report findings of studies and project teams and summarize recommendations which address system solutions for District system users and managers. To promote and ensure acceptance of system proposals and recommended solutions within the District workforce.

4. Identifies system operational performance data by researching documented studies and/or benchmark descriptions of systems; developing performance indicators; deriving monitoring schemes or methods for system operation and performance; providing management with documentation of performance indicators and monitoring schemes; and performing audits or reviews of new system/program installations to verify their effectiveness, measure achievement of objectives and validates projected savings. To provide management with data and tools for the measurement of operational systems efficiency and cost effectiveness in support of achieving department objectives.

5. Audits or reviews newly installed systems and/or programs for effectiveness, performance, and cost savings by observing system operations; collecting and analyzing statistical and financial data; and measuring system performance using established system monitoring methods and performance indicators. To maintain system assessment and audit services and ensure that installed systems are measured for performance and cost savings in compliance with District continuous improvement and cost reduction objectives.

6. Participates in design, development and presentation of training and related materials, which support implementation of system installations and enhancements and improve department information resources and utilization of automated information systems. To maximize organizational efficiency by supporting implementation of changes in organization, systems, policies, procedures and methods to meet District quality standards and goals.

7. Develops and interprets District and departmental policies and procedures, maintains the departments policies, practices and procedures manuals and filing systems for controlled documents and coordinates management review, concurrence and approval of new and revised District policies and procedures. To ensure efficient operations by interpreting and promoting awareness and availability of District and department policies, practices and procedures.

8. Participate in departmental annual budget preparation and ongoing administration by developing and presenting guidance and training to department staff; determining and ensuring classification of expenditures in accordance with federal guidelines; developing management reports containing comparison of analysis of budget content; assisting in development of unit budget and annual and revised program budget.
Minimum Qualifications

High school diploma or equivalency.
One (1) to three (3) years of progressively responsible relevant work experience in analysis of business and automated information systems, development of productivity improvement and performance monitoring systems, development and application of performance improvement strategies in work environments.


Safety policies, practices and procedures; standard operating procedures
for modern office equipment including a computer and applicable
software; English grammar, punctuation and vocabulary standards;
principles and practices of systems analysis; procedures and practices
for cost control and project scheduling; procedures and practices for
monitoring and managing projects; methods and techniques for report
preparation and writing; techniques and strategies for public speaking;
District policies, procedures, applicable MOUs and other special
agreements; concepts related to evaluating and recording performance
results; methods and techniques for training staff; principles and
practices of business systems; principles of statistical and financial
accounting policies and systems; District policies, procedures,
applicable MOUs and other special agreements; complex computer systems
and resources, electronic records, database administration and
development of automated reports; interrelationships between the
Districts operations and relevant external entities; methods and
techniques for record keeping; modern office practices and procedures;
principles, practices and techniques of productivity improvement and
related programs; principles of management theory; techniques for data

Utilize a personal computer and/or computer terminal, systems and
software relevant to the job; communicate effectively orally and in
writing internally/externally; establish and maintain effective working
relationships internally/externally; interpret District policies,
procedures, applicable MOUs and/or other special agreements; design
productivity systems; develop performance improvement strategies;
develop new and revised policies and procedures to provide for the
effective operation of the unit; identify and assess training needs for
staff; interact with others to influence and motivate; compile and
prepare technical, statistical and/or analytical reports and
presentations; develop and conduct oral presentations to
internal/external audiences; reconcile significant and/or controversial
differences to bring interested parties to consensus; evaluate and
resolve complex technical or management issues; plan, organize,
prioritize and schedule projects; monitor and manage projects; analyze
procedures/systems and develop/implement operational improvements;
analyze situations, documents and data for conformance to established
policy and procedures; develop approaches for implementing an idea;
develop an estimation of how a system should work under ideal
conditions; identify significant organizational issues, concerns and
needs and develop strategies for rectifying them; interpret, clarify,
understand and analyze verbal/written information and ideas; prepare a
business case to weigh the relative costs and benefits of a potential
action; utilize logic and analysis to identify the advantages and
disadvantages of different approaches; assist in budget preparation and
administration; serve as reference person for other employees; interact
with others to influence, motivate and challenge.
 Desirable Qualifications
BS/BA degree or some college level coursework in business management, information systems, public administration, organizational development, system theory, or related field or equivalent experience.

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