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Public Service Enterprise Group, Inc (PSEG) logo
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Roslyn, New York
United States
Operations Manager
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Psegli Customer Operations Supervisor

Requisition ID:  39961 

Job Function/Category:  Customer Services 

Employment Type:  Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy


This position will support Meter Reading and Services

•Responsibilities include direct supervision of associates within Meter Reading and Services

•Monitor and analyze individual performance toward achievement of scorecard targets.

•Plan, organize and coordinate a diverse workforce on short and long term basis to work safely and efficiently to maximize operational effectiveness and achieve department targets.

•Supervise and lead by initiating, guiding and supporting associate involvement by creating/ facilitating problem solving teams geared to establish best practice approaches to Meter Reading/Field Operation activities.

•Analyze data to assess customer satisfaction and adjust local procedures.

•Maintain staffing levels/requirements to best meet customer needs.

•Demonstrated ability to coordinate and organize activities/projects.

•Interacts with local electric shops as needed.

•Provide technical support to associates regarding Meter Reading/Field Operation and company policies and procedures.

•Plan and manage analysis, delivery and execution of key meter data management processes.

•Promote diversity and foster teamwork, collaboration, and a learning organization.

•Evaluate performance and provide coaching for associates.

•Maintain and apply working knowledge of PSEG LI Standards for Business Controls and meet management's expectations for effective internal business controls.


Knowledge and Experience Required:

•BA/BS Degree and 2 years of relative work experience or minimum of 4 years equivalent work experience

•Excellent computer skills, specifically in Microsoft Outlook, Excel, PowerPoint, and Word

•Must have excellent analytical and communication skills

•Candidate must foster an inclusive work environment and value all aspects of diversity.


Desired Skills:

•Experience in Meter Reading Services or experience supervisory capacity leading team is a plus


Required Competencies:

•Candidate must possess planning and organizational skills.

•Analytical skills and attention to detail.

•Must also have a sense of teamwork and initiative.

•Excellent written and verbal communication skills.

•Results oriented.




Business Unit- Long Island Customer Operations

Incentive- 10%


If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.


Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.


As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 

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