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ERCOT - Electric Reliability Council of Texas logo
Company Name:
Approximate Salary:
Not Specified
Location:
Taylor, Texas
Country:
United States
Industry:
Information Technology - Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Remote Access Administrator Lead

Are you an ERCOT Employee? If so please log in to Workday to apply.

JOB SUMMARY

Designs the end-user computing experience to ensure a high-quality client computing environment. Deploys, maintains, monitors and supports the assigned environment related activities of the organization. Recommends, implements, and supports cost-effective technology solutions for projects. 

JOB DUTIES

  • Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.
  • May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.
  • Acts as a resource to advise, and may at times a lead the work of lower level professional and/or support employees.
  • Generally represents the department on projects and may perform in a project leadership role.

ADDITIONAL JOB DUTIES

Level 1 & 2

  • Install and publish applications to user groups via Delivery Console, AppCenter and Studio
  • Manages end users personalization with AppSense
  • Assists with the evaluation of hardware and software
  • Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the Citrix environment
  • Maintains stated SLA and deliverance goals as assigned from the department supervisor
  • Evaluates hardware and software, participates in projects and maintains knowledge of current technologies
  • Communicates complex technical concepts clearly both in writing and verbal exchanges
  • Develops and maintains strong expertise in ERCOT policies and procedures
  • Deploys, maintains, monitors and supports the Citrix environment related activities of the organization
  • Manages the packaging and delivery of application sets, and delivering standard Citrix servers to support end user needs

Level Senior and Lead - Above +

  • Captures business requirements for new projects, translates them into technical requirements, designs an appropriate technical solution, and ensures delivery of projects according to project guidelines
  • Automates work where necessary with VBScript/PowerShell and SQL
  • Develops custom reporting from information in enterprise databases (MS SQL)
  • Serves as a Subject Matter Expert providing guidance to other members of the team
  • Conveys team goals effectively through strong written and verbal communication skills. Collaborates with the Windows engineering, Network and security groups on issues pertaining to the desktop environment

Certifications (all levels)

  • MCDST certification preferred
  • A+ certification preferred

Physical Requirements

  • Ability to lift 50 pounds

EXPERIENCE

  • Requires minimum 8 years related work experience in excess of degree requirements
  • Requires minimum 8 years experience in desktop support including software packaging and deployment
  • Requires minimum 8 years demonstrated proficiency and experience with SCCM, VBScript/PowerShell, and SQL Server queries

EDUCATION

  • Associate's Degree : Applied Technology or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

Are you an ERCOT Employee? If so please log in to Workday to apply.

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