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Company Name:
Approximate Salary:
Not Specified
Location:
Phoenix, Arizona
Country:
United States
Industry:
Other
Position type:
Experience level:
5+ years
Education level:
Bachelor's Degree

Solution Center Student Intern

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

SRP is recruiting for a Solution Center Student Intern.  The immediate business need is for the Student Intern to be able to work a minimum of 25-30 hours per week,  Monday through Friday with daily scheduled hours based on the department’s needs.   However, there is availability for the student intern to work over 30  hours per week if their school schedule permits.  The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. 

 

 Selected candidate must be enrolled in college for a minimum of 6 credit hours 100 level or above per semester to qualify.   

Job Responsibilities

The selected candidate will:

  • Provide phone assistance to internal SRP clients with varying degrees of technical knowledge
  • Provide excellent customer service demonstrating patience while effectively dealing with client problems
  • Perform problem-solving over the phone and determine appropriate course of problem escalation as required

Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Additional Information

Preferred requirements include familiarity with many of the following:
•Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
•Windows Operating Systems: Windows 7 and 10
•Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
•Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet 
•Desktop hardware, including the ability to problem-solve hardware component issues
•Laptop hardware, including wireless

•Smartphones, Android and iPhones

 

Requisition Details

Requisition ID: 9040

EOE - SRP encourages a diverse workforce

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

 

Why Work at SRP

 

SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance

 

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