Xcel Energy logo
Company Name:
Approximate Salary:
Not Specified
Location:
Minneapolis, Minnesota
Country:
United States
Industry:
Analyst - Data
Position type:
Experience level:
2 - 5 years
Education level:
Reference Number
15861-en_US
ID
201660
Job Title:
Solution Support Analyst Job
55401

Solution Support Analyst Job

Location(s): MN - Minneapolis

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

 

 

Summary
Responsible for ensuring the efficacy and efficiency of the IT Asset Management process (ITAM), publishing regular ITAM performance metrics reports, creating/updating  ITAM process documents and training materials. Provides training on the use and purpose of the ITAM process to diverse teams that perform basic asset data maintenance. Supports audit and regulatory compliance tasks, ensuring that IT Operations procedures and practices align with company objectives and regulatory requirements. The role will include activities in the support of developing new process improvements and technical solutions to meet business needs.

Essential Responsibilities

  • Execute daily quality assurance processes to ensure accuracy and integrity of data and reports. Make sure that any deficiencies are documented, communicated, and corrected in a timely manner. Ensure that the process remains current with required quality assurance needs. Responsible for supporting and monitoring major customer-facing application(s).
  • Perform or assist with user acceptance testing for releases of software enhancements.
  • Assist with the analysis, solution design and prioritization of business technical needs including the participation on technical projects or efforts.
  • Perform requirements definition for user enhancement requests.
  • Support and perform activities to ensure organization's compliance requirements are met (to address SOX and NERC compliance work).
  • Achieve and maintain a high level of expertise in supported systems.


Required 

  • High school diploma or equivalent
  • At least 5 years’ experience in system support/testing/analytics or Bachelor's degree and 2 years of experience.
  • Proven written and verbal communication skills.
  • Strong business process skills and technical competence.
  • Proficient in the use of Microsoft Office suite.


Preferred  

  • At least 1 year experience in IT Asset Management.
  • Knowledge of one or more IT asset management applications (HP/MicroFocus IT Asset Manager, Service Now, BMC Remedy, etc.).
  • Experience with query tools (Business Objects, Access, SQL, etc.).
  • ITIL Foundations certification.

 

 

 

_______________________________________________________________________________________________

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
     

 

Posting Notes:  MN - Minneapolis || MN - Minneapolis || United States (US) || Customer And Innovation || 56773:Service Management Office || Full-Time || Non-Bargaining ||
 

Requisition Number: 15861

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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