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Company Name:
Approximate Salary:
Not Specified
C Columbia, Missouri
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Specialist, Customer Service


About The Position

The Specialist, Customer Service position is primarily responsible for technical design, estimating and system improvements regarding construction on utility distribution lines and/or mains.

 Key responsibilities include:

  • Process and monitor customer applications for service, providing customer with information on rates, charges, programs, service requirements, and other technical expertise as required.
  • Obtain all required customer approvals, easements, and rights-of-way to prepare appropriate contracts, permits, releases, plats, and records. 
  • Make field inspections and prepare material and labor estimates and all plats and drawings for proposed construction, rehabilitation, relocation, or maintenance of company-owned facilities.
  • Design all jobs in accordance with Company standards. 
  • Recognize and refer opportunities for implementation of Company marketing programs by maintaining a partnership with marketing functions. 
  • Accept and handle special requests, as assigned.


Bachelor’s Degree from an accredited college or university in a relevant discipline, e.g., Business Administration, Marketing or Engineering OR an Associate’s Degree with four or more years of specific experience in utility distribution line design or construction required. All candidates must have a grade of C or better in the following college level courses: two semesters of Algebra and/or Trigonometry or one semester of Calculus, and one semester of Physics. The Physics requirement may be completed within the first two full semesters following placement in the position. Experience in utility (i.e. distribution line, surveying, estimating) or main design or construction preferred. Experience using hand tools and equipment preferred.

 In addition to the above qualifications, the successful candidate will demonstrate:

 Good decision-making, communication, and human relations skills. Knowledge of gas standards, procedures and distribution systems.  Basic mechanical skills.

 Additional Information

Ameren’s selection process includes a series of interviews and may include a leadership assessment process.  Specific details will be provided to qualified candidates.

 Subject to emergency call-out and duty supervisor responsibilities. Considerable walking over rough terrain.



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