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Southwest Power Pool, Inc. logo
Company Name:
Approximate Salary:
Not Specified
Little Rock, Arkansas
United States
Position type:
Full Time
Experience level:
5+ years
Education level:
High School or equivalent

Sr. or Operator III



Operators work as a team to ensure that system operations functions in a reliable manner. Operators are tasked with acquiring the experience necessary to make timely decisions that concern real time operation of a dynamic state bulk electric system as well as facilitate customer interactions with various transmission service offerings and real-time ancillary service markets under the SPP transmission tariff. In the event of a system emergency, the incumbent must solve complex problems by analyzing the useful and separating the irrelevant or misleading information.  Unusual actions are to be reviewed with their Shift Supervisor.  Operators are required to work a rotating shift and this adds to the inherent stress/fatigue associated with operating a dynamic power system. 

Job Responsibilities:

Essential Functions

Senior Operator should be qualified to work two of the following three desks, RTBM/RUC, Balancing, and Reliability Coordination or have the ability to be qualified within 6 months.

Operator III should be qualified to work the RTBM/RUC desk and be qualified to work one of the following desks (Reliability Coordination or Balancing) or have the ability to be qualified within 6 months. 

On a continuous around-the-clock basis, the Operator has responsibility for the following:


  • RTBM case setup and approval.  This includes choosing the correct offsets to enter in the positive and negative direction, and approving the case that ensures operation within the appropriate regulation band.  These cases will be approved every 5 minutes.

  • Review generation commitments, dispatch, load forecasts.
  • Interchange schedule control, verification that Market System NSI matches EMS NSI.
  • Monitor and report problems with the Market System, initiate Market holds as needed.
  • Assisting market participants with resource plan changes as required.
  • Verify unit trips via phone call to Market Participant/Generator Operator and relay information to CBA/RUC operator for reserve sharing events.
  • Verify real-time outages are present in Control Room Operating Window (CROW).
  • Help monitor and identify minimum generation situation with Reliability Unit Commitment and Balancing Operator.
  • Performs intraday Reliability Unit Commitment studies to ensure SPP maintains adequate generation and reserves to meet changing obligations, due to unit trips, load forecast errors, and other changing system conditions. 
  • Maintains SPP Current Operating Plan


Reliability Coordination Desk

  • Monitor bulk transmission equipment maintenance/outage schedules.
  • Monitor the Reliability Coordinator Information System (RCIS) and disseminate information.
  • Communicate time error corrections and GMD notifications.
  • Provide congestion management for SPP RC footprint utilizing available tools in accordance with NERC standards.
  • Determine and initiate the proper emergency action as well as notify and communicate with other entities and SPP Staff in accordance with regional and NERC procedures
  • Issue short supply and weather advisories.

 Balancing Desk

  • Monitors and maintains SPP ACE.
  • Monitor tie-line and generation SCADA points, making adjustments as required.
  • Verification of hourly meter accumulated tie-line values.
  • Monitor real time deployment of regulation.
  • Determine and initiate the proper emergency action as well as notify and communicate with other entities and SPP Staff in accordance with regional and NERC procedures
  • Change scheduled frequency for time error corrections.
  • Administer inadvertent payback schedules.
  • Monitors deployment of Contingency Reserves in Real Time.


Job Qualifications:

Education Requirements:

  • High School Diploma 

Experience Requirements

  • Sr. Operator - Ten(10) years’ of job related experience
  • Operator III - Five (5) years’ of job related experience

(A bachelor’s degree and/or time spent while in a responsible position on one or more of the SPP Operations desks is advantageous and may be considered for a portion of the minimum experience requirement)

Professional Certification Requirements:

  • NERC Reliability Coordinator Certification, or the ability to secure such certification within twelve months of employment

    Other Requirements:

  • Ability to work a rotating shift schedule

  • Good communication skills

  • Motivation to take appropriate action when required

  • Ability to make decisions with limited supervision.

  • Ability to be a mentor to the younger operators.

  • Ability to work with a broad spectrum of individuals with diverse interests when resolving problems

  • Understanding of and compliance with SPP Policies and Procedures

  • Understanding of, compliance with NERC Policies


  • Knowledge of the Western Electricity Coordinating Council (WECC) region

  • Transmission Operation or Reliability Coordination experience

  • Bachelor’s degree in a technical field, such as electrical engineering

  • Knowledge of SPP Criteria, SPP OATT, and Market Protocols, NERC Operating Policies, scheduling practices and pro forma tariff procedures widely practiced in the industry

Physical and Mental Demands:

  • The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Job requires working rotating shift schedules with long hours as needed

  • While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.

  • The employee frequently is required to stand or sit, for extended periods of time; use hands to operate a computer keyboard and standard office equipment.

  • The employee must occasionally lift and/or move up to 10 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

  • While performing the duties of this job, the employee is regularly required to talk and hear in order to exchange accurate information.

  • Requires the ability to work and cooperate with employees at all levels in order to exchange ideas, information, and opinions to facilitate task.

 Travel Requirements:

Position requires minimal travel (approximately 5%).
Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.


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