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Company Name:
Approximate Salary:
Not Specified
Rensselaer, New York
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Stakeholder Services Representative

At the New York Independent System Operator (NYISO), our powerful purpose serves to make the power grid smarter by providing and enhancing transparency, reliability and resiliency to meet New York’s dynamic energy needs. The NYISO’s External Affairs department invites applications for a full-time, Stakeholder Services Representative.

Working at the forefront of energy innovation and technology in the fields of renewable clean energy, wind and solar development, Distributed Energy Resources (DER) and energy storage, the successful candidate will perform and lead a range of activities that provides exceptional customer service and technical support to over 400 market participants representing all sectors of the energy industry.

Responsibilities include:

  • Develop and apply a working knowledge of NYS markets related to the energy industry
  • Serve as primary contact for a portfolio of clients, establish and maintain strong relationships with market participants to ensure seamless customer experiences
  • Manage and prioritize customer inquiries via telephone and email communication
  • Analyze customer feedback, technical issues and market data to provide accurate and timely resolutions
  • Communicate succinctly with clients, teammates and other professionals across the organization
  • Bachelor’s degree in Business, Communications, Economics, or Finance from an accredited university or college required.
  • Five years of experience in customer relations setting  
  • Electric utility industry or a related technical field preferred
  • Knowledge of Salesforce CRM platform desired
  • Ability to work independently, while being part of a vibrant team dynamic
  • Passion for problem solving and working within a fast-paced and solution-driven environment

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. 

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.


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