Ameren logo
Company Name:
Approximate Salary:
Not Specified
Location:
C Jefferson City, Missouri
Country:
Industry:
Customer Service - General
Position type:
Part Time
Experience level:
2 - 5 years
Education level:
Associate Degree
Reference Number
16547
ID
192238
Job Title:
Suppl Customer Care Assistant

Suppl Customer Care Assistant

 Ameren Missouri has been providing electric and gas service for more than 100 years, and the company's electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for its 1.2 million electric and 127,000 natural gas customers in central and eastern Missouri. The company's service area covers 64 counties and more than 500 communities including the greater St. Louis area. For more information, visit AmerenMissouri.com or follow Ameren Missouri on Facebook or Twitter.

The following positions are currently available with Ameren Missouri Customer Operations department: 

Supplemental Customer Care Assistant Part-Time

About Ameren Missouri                                                  

Ameren Missouri has been providing electric and gas service for more than a century, and our electric rates are among the lowest in the nation. We serve 1.2 million electric and 130,000 natural gas customers in central and eastern Missouri. Our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers 63 counties and more than 500 towns, including the greater St. Louis area.

About the Position

Positions are located in Jefferson City, Missouri.

Ameren Missouri is focused on attracting friendly and energetic top talent for its part-time Customer Care Assistants. This position requires a person with a courteous, positive attitude, able to demonstrate empathy and knows the value of top tier customer service. The Supplemental Customer Care Assistant is responsible for the following:

  • Process customer requests for connection and disconnection of service
  • Process calls for emergency and outage situations
  • Communicate information with dispatching as necessary
  • Handle possible irate customer complaints and/or inquiries
  • Perform daily clerical operations, such as correspondences, fax, letters, and miscellaneous information requested by customer 
  • Perform related duties as assigned

Qualifications

An Associate’s Degree or 60 credit hours towards a Bachelor's degree required from an accredited college or university required.  Bachelor’s Degree preferred.  Must pass the company customer service aptitude tests.  Customer service experience within the last three years is preferred. 

Successful candidate must demonstrate a positive, professional manner in dealing with customers and should have a strong command of English and be able to speak distinctly.  Candidates must have the tact and diplomacy essential for customer phone interaction and have effective written communication skills. 

In addition to the above qualifications, the candidate:

  • Must guard customer account information as confidential
  • Will need to enter customer information into the system accurately and efficiently
  • Maintains an “All In” attitude including responding for emergency callouts as needed
  • Communicates with employees in various departments relating to records and services
  • Will need to pass drug testing in compliance of the DOT-covered safety sensitive functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.  Join our team as we strive to achieve our vision – “Leading the Way to a Secure Energy Future”.

Apply for this job

Options

More Jobs Like This