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Company Name:
Approximate Salary:
Not Specified
Ishpeming, Michigan
United States
Engineering - Electrical
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

System Operations Supervisor


This position is primarily responsible, either directly or through communications with others, for UPPCO’s real-time 24/7 electric operations that is interconnected to the Bulk Electric System. The successful candidate will be directly responsible for ensuring that electrical operating procedures and processes provide a safe and reliable environment for customers, employees and the public. This position works on a 12-hour rotating shift schedule and requires the successful candidate be able to respond to call-ins and work additional hours, holidays and/or weekends when workload demands necessitate this. This position reports to the Manager-System Operations Center. 


COMPENSATION/BENEFITS.  Competitive salary, based on your knowledge and experience, along with a comprehensive benefit package.  Relocation assistance available. 




System & Generation Operations:


  • Oversee real-time remote operations of UPPCO’s Substation, Distribution and Generation facilities.
  • Interpret System Control and Data Acquisition (SCADA) data and other system information to analyze events/system conditions to formulate appropriate actions during system emergencies.
  • Direct proper system operation of UPPCO electric systems to ensure safety, reliability & efficiency.
  • Assess conditions and communicate with/direct field crews during equipment restoration actions.
  • Develop, plan, and write switching procedures for the company’s response to unplanned work and system emergencies in concurrence with operations and engineering personnel.
  • Direct field personnel for switching and protective carding on UPPCO facilities.
  • Maintain documentation of planned and emergency switching procedures.
  • Coordinate planned outages w/American Transmission Co. (ATC) that affect UPPCO electric system assets.
  • Assist, in collaboration with ATC, to ensure operating guides are valid and can be enacted as written.
  • Direct company personnel in following operating policies/procedures to comply with federal/state regulators and national/regional reliability authorities and other agencies.
  • Coordinate regularly w/UPPCO electric system operations, management & engineering regarding reliability studies and standards development/compliance, FERC Standards & emergency operating procedures.
  • Respond to Operating ATC or MISO Instructions; communicate/direct field personnel to take action.
  • Direct local operators at generation facilities to ensure appropriate generation response to meet NERC Standards: manual re-dispatch instructions including unit starts for reducing congestion and/or reducing load shedding risks.
  • Respond to activities associated with deployment of generation resources as requested by the MISO Balancing Authority or ATC.
  • Comply with/adhere to utility industry, NERC, MISO, MPSC and FERC standards & operating protocols. 


Dispatch Functions:


  • Provide emergency and non-emergency dispatch of electric trouble events to field responders.
  • Responsible for after-hours customer call answering and UPPCO field crew dispatch.
  • Efficient incoming/outgoing/dispatch communications with site employees by radio, computer, phone; call technical personnel for special problems; provide clear, professional communications over radio/phone; update Public Affairs, local supervision, Account Executives of trouble situations.
  • Work with UPPCO call center personnel in handling emergency/customer outage communications.
  • Manage trouble events and record field responder activities using Outage Management System to organize/prioritize/manage trouble events; ping meters to determine if customer has electricity at meter; update estimated repair times.
  • Collect closure information for electric & gas events; pass on follow-up information to local sites.
  • Monitor weather reports from multiple sources; implement storm procedures by calling in additional personnel; advise supervision of high volume; send weather alerts over radio system; 24X7 real-time security monitoring of hydro/generation facilities via camera system.
  • Dispatch and request emergency locates.
  • Monitor e-mail, printer, phones, fax machine, computer, telecom/radio system and site camera/video for reporting, malfunctions and dispatch.
  • Assist with company security procedures (threat reporting, site access).
  • Records messages pertaining to specific power outages. 




  • Degree in Electrical Engineering, Electrical Technology or similarly named discipline, preferred.
  • 3 years’ experience in electric utility outage coordination, field operations and/or switching procedures required.
  • 3 years’ experience in electric utility operations preferred.
  • Previous leadership and supervisory experience.
  • Ability to attain NERC System Operator certification within 1 year of hire.
  • Proficiency with computers including working knowledge of Word and Excel, required.
  • Possess a valid driver’s license.
  • Ability to work a 12-hour rotating schedule and be able to respond to call-ins and work additional hours including evenings, holidays, weekends, as needed.
  • Solid analytical and problem-solving skills.
  • Ability to travel overnight, occasionally and as required.
  • Must reside within 30 minutes of Ishpeming System Operations Center jobsite.

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