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Company Name:
Approximate Salary:
Not Specified
Austin, Texas
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Utility Account Analyst

Posting Title Utility Account Analyst Job Requisition Number AE501773 Position Number 116964 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.

Experience may substitute for education up to a maximum of four (4) years.

Licenses or Certifications:


Notes to Applicants

This position will include the job duties and responsibilities of:
o Assigning cycle/routes to new meters
o Tracking/monitoring water meter vendor issues and electric meter investigations to resolution
o Tracking and analyzing data related to the vendor quality checks
o Regular analysis of data/reports daily, weekly basis for purposes of the vendor monthly scorecard and invoice
o Managing request for electric demand meter manual resets
o Tracking performance of the Remote Service Switch Project
o Assists with developing, revising, and implementing procedures and processes to facilitate the provision of service to our customers
o Use of several systems including, but not limited to: CC&B (Customer Care & Billing), MWM (Mobile Workforce Management), Command Center, SPMR (Smart Phone Meter Reading), and SharePoint
This position is categorized as Essential Personnel. Essential personnel is required to come to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled.

Shift may change according to departmental needs.

Work hours may include after hours, holidays, and weekends.

Additional hours may be required to work outside of normal schedule.

Travel: This position, on occasion, may involve travel between various locations.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.

Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application.

The application is an official document; incomplete applications will not be considered (e.g., “see resume”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Please be sure that your application is a reflection of your entire work history. When completing the City of Austin employment application, any gaps in employment must have an explanation and dates of unemployment. Incomplete applications will not be considered.

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference.

Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4.

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

This position is FLSA exempt.

Exempt Employees: Exempt employees are salaried employees and, except as provided, are not eligible for overtime compensation.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisements

Pay Range

$23.65 – $30.12


Monday – Friday; 7:00AM – 4:00PM; occasional hours outside of these may be required for certain business needs

Job Close Date
12/12/2018 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Bldg 1, Ste 200 Preferred Qualifications
  • 1+ years’ experience with a table-based billing system (i.e. CC&B – Customer Care & Billing)
  • 1+ years utility experience (electric, water, gas)
  • 1+ years’ experience with data analysis
  • 1+ years’ experience providing report summaries to various levels of management
  • Intermediate level experience with Excel
Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations.
  2. Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost.
  3. Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions.
  4. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities.
  5. Manages assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record.
  6. Presents arguments and reasoning as an advocate representing the utility in hearings, investigations, examinations, or other arenas where disputes are addressed.
  7. Develops, revises, and implements procedures and processes to facilitate the provision of services to customers.
  8. Recruits and serves as a point of contact for utility programs.
  9. Develops, implements, and delivers training in a variety of formats and venues.

Responsibilities- Supervision and/or Leadership Exercised:

May lead others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
  • Knowledge of City practice, policy, and procedures.
  • Skill in oral and written communication.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in handling multiple tasks and prioritizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to lead others.
  • Ability to establish and maintain good working relationships with City employees and the public.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

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