SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
The candidate will be part of the Unified Messaging & Voice (UMV) team, whose mission is to support industry leading technologies and provide exemplary customer service to SRP stakeholders who rely on our messaging, mobility, voice, conferencing and collaboration services and supporting systems, including: email, calendaring, instant messaging, telephony, video conferencing, mobile communications and the mobility device and application management platform for stakeholders to access SRP applications and data.
This position is responsible for designing, implementing, and supporting enterprise-wide voice, conferencing and collaboration platforms to provide consistent, reliable and secure communications services to SRP stakeholders and customers.
Voice, Conferencing and Collaboration service offerings and products include:
Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.
Promotion to Level 2 requires a minimum of two years of experience at Level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of three-years of experience at Level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.
Requires in-depth working knowledge of and experience with multiple technical areas across a large- scale enterprise environment in the following areas:
Preferred requirements include knowledge and experience in the following areas:
The successful candidate will possess the following strengths:
Requisition ID: 8927
EOE - SRP encourages a diverse workforce
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance