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NextEra Energy, Inc. logo
Company Name:
Approximate Salary:
Not Specified
Location:
Houston, Texas
Country:
United States
Industry:
Accounting/Finance
Position type:
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Workforce Management Analyst

Gexa Energy/NextEra Energy Services is one of the fastest-growing retail energy providers, delivering innovative energy solutions with affordable electricity plans, including 100 percent renewable energy plans to more than 1.1 million residential and business customers throughout North America.

 

Position Specific Description

Come join our Customer Service Workforce Management team!  We are seeking an Associate Business Analyst who has a passion for the Retail Energy Market and Workforce Management.  In this role, you will be responsible for creating employee schedules for our Customer Care centers.  Previous workforce management experience highly preferred.

We strengthen and engage our greatest asset – our people!!   We look forward to working together and making an impact! 

 

Job Overview

Employees in this role conduct basic operational analyses that support informed decision making within the business unit. Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. Individuals in this role apply standardized tools and techniques.

Job Duties & Responsibilities


•   Conducts analyses and prepares reports that provide operational and/or technical support to business operations
•   Conducts quantitative and qualitative research to support small to medium special projects
•   Assists with process design and modification for continuous business improvement
•   Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 0+ years

Preferred Qualifications

  • Bachelor’s Degree

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  Gexa Energy LP 
Location:  Houston, Texas 
Other Work Locations:  Texas 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to AskHR@NEE.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748 (Option 1, Press 6) between 8 a.m. and 5 p.m. EST Monday-Friday. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

 

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