Gexa Energy/NextEra Energy Services is one of the fastest-growing retail energy providers, delivering innovative energy solutions with affordable electricity plans, including 100 percent renewable energy plans to more than 1.1 million residential and business customers throughout North America.
Position Specific Description
Come join our Customer Service Workforce Management team! We are seeking an Associate Business Analyst who has a passion for the Retail Energy Market and Workforce Management. In this role, you will be responsible for creating employee schedules for our Customer Care centers. Previous workforce management experience highly preferred.
We strengthen and engage our greatest asset – our people!! We look forward to working together and making an impact!
Employees in this role conduct basic operational analyses that support informed decision making within the business unit. Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. Individuals in this role apply standardized tools and techniques.
Job Duties & Responsibilities
• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative and qualitative research to support small to medium special projects
• Assists with process design and modification for continuous business improvement
• Performs other job-related duties as assigned
Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy LP
Location: Houston, Texas
Other Work Locations: Texas
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
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